You will need to contact customer support directly. This site is a member based board designed for answering game play related questions.

Chat Support:
• Monday-Friday: 8:00 AM to 5:00 PM Central Time
• https://gamefly.custhelp.com/app/chat/GFchat_launch

E-mail Support: (Rental, Purchase, & Billing Help)
• Monday-Friday: 7:00 AM to 8:00 PM Central Time
• Saturday-Sunday: 8:00 AM to 4:30 PM Central Time
• support@gamefly.com or http://gamefly.custhelp.com/app/ask

Telephone Support:
• Monday-Friday: 12:00 PM to 4:00 PM Central Time
• 888-986-6400