You will need to contact customer support directly. This site is a member based board designed for answering game play related questions.
• Monday-Friday: 8:00 AM to 5:00 PM Central Time
E-mail Support: (Rental, Purchase, & Billing Help)
• Monday-Friday: 7:00 AM to 8:00 PM Central Time
• Saturday-Sunday: 8:00 AM to 4:30 PM Central Time
• email@example.com or http://gamefly.custhelp.com/app/ask
• Monday-Friday: 12:00 PM to 4:00 PM Central Time