Sorry, this is not a customer service board, no one here can help you with an account specific question. If you want, you may contact GameFly customer service via chat, support@gamefly.com, or call 888-986-6400 Monday-Friday 12-4 pm Central Time.

However, please check out the FAQ:

Game has not yet been received by GameFly

If you have mailed back a game but My GameQ shows that we haven't received it yet, it may be delayed or lost in the mail. Please allow 7 days from the date you placed it in the mail before reporting a game as lost.

If 7 days have passed since you mailed back the game, go to Report A Shipping Problem and select GameFly never received my return.