Gamefly doesn't think your important enough and if you contact them it will be a computer. it took me 2+ weeks and that is why a chose gamerang.com hadn't waited more than 3 days with them (including the time it takes for the mail to give it to them)
Yes it is true because they are getting pretty serious in punishing people who boost and exploit glitches. Personnally i find that banning someone on a game is dumb since first off they payed some type of money for it so they should get a warning or something first. Then again if they were playing the accepted all the user agreements which states that they won't hack. Still I accept treyarchs dedication to their game which is a little over the top but the game runs well.
just point and shoot....dont miss and keep your sensity around 70% also try not to die and do a bunch of weights with your arms to make sure you have enough stamina to take out the helghast. Your welcome.