Customer Service Representative

Job Responsibilities

• Respond to customer emails and phone calls
• Answer an average of 80-100 inquiries per day
• Process game replacement requests
• Handle billing issues
• Process incoming cancellation calls
• Ticket and log all calls in CRM system (RightNow)
• Work with Operations and other departments to resolve customer issues

Required Skills and Personal Characteristics

• Excellent customer service skills
• Ability to work weekends, holidays, and overtime
• Outstanding communication skills both written and verbal
• Ability to effectively manage medium to heavy inbound email volume
• Familiar with Microsoft Word, Excel, and Internet Explorer
• Strong typing skills
• Courteous and professional manner, even in tense situations
• Prior customer service and email support experience a plus

Desired Experience and Education

• Entry level
• High school or equivalent

Location

Austin, Texas

Compensation
$12/Hr + Comprehensive Benefits

To apply, e-mail your resume to csjobs@gamefly.com.