I only played this game for a couple hours before sending it back, not because it was so horrible, It was really just because it seemed like a time suck. Story was good, gameplay was acceptable, my biggest complaint is with the questing and mapping system. You dont know where it wants you to go. Example, there is a quest that you get in the church right after you create your character, the priest says to help him look around the area for a book, he starts looking around the area inside the church so i think it must be in here. There are a batch of things that i can pick up and inventory or trow around and I dont see what he is looking for. After about 5 mins and destroying everything I could in the church I leave to do some more exploring. After my exit of the church a boy comes up to me and says that he has lost the book, but is not sure where. GREAT! I'll just look in my map... which helps in no way shape or form. Looking at the quest sheets were not much help either, one said location unknown and the others I didn't see on the map.
Anyway, that is really the reason I turned the game back in, I dont like not knowing where to go or just stumbling upon the right path. Character's customization was good. Pawns were a little puzzling, not sure who the pawns are in the vortex world that I can add to my team but some were many levels higher than me.
This game will last you a very long time. The problem I had was that there are so many side quests that you have to do in between the main quests in order to proceed with the story. It doesn't indicate with side quest will lead you to proceed with the story. Also there are so many twist and turns on the map that you think you're going the right way but its a dead end and you have to go all the way back. The positive is that its fun to pass the time. I lasts roughly 50 hours and you can change your pawns and add new skills.