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Frequently Asked Questions

Membership
  • How does my membership work?

    As a GameFly member, you can rent as many games as you want and play them as long as you want for one low monthly fee. Manage your own personal wish list of games, what we call your "GameQ." Check out 1 or 2 games at a time. When you're done, send a game back to us and the next pick in your GameQ will automatically be sent to you. There are never any due dates or late fees for members.

  • How does the free trial work?

    If you haven't tried GameFly before, you can start your account with a free trial membership so you can see how our service works for you. You may simply cancel anytime during your free trial if you don't want to be charged. If you're enjoying GameFly, do nothing and after your free trial, your membership will automatically continue at the monthly membership rate for the plan you selected.

  • How much does GameFly cost?

    For one flat monthly fee of $22.95 (plus any applicable tax), GameFly lets you rent 2 games at a time, with free shipping, no due dates, no late fees. Or, for $15.95 a month (plus any applicable tax), you can rent one game at a time. There are no additional charges.

  • Can I cancel my account any time?

    You can easily cancel your membership online or by phone. If you cancel, your account login and GameQ will be saved for one year. There are no cancellation or reactivation fees.

  • What is your game selection like?

    We have the best selection of video games for PC, Mac, Xbox One, Xbox 360, PlayStation 4, PlayStation 3, PS Vita, Wii, Nintendo 3DS, Nintendo DS, PSP, PlayStation 2, Xbox, GameCube, and Game Boy Advance. Open 24 hours every day, our library of over 8,000 titles makes buying and renting hard-to-find classics and hot new releases as simple as a few clicks of your mouse. You can also find upcoming titles to add to your GameQ.

  • Where do you ship games from?

    We ship our games from:

    • Los Angeles, CA
    • Pittsburgh, PA
    • Tampa, FL
    • Seattle, WA
    • Kansas City, MO
  • Do I have to pay to mail game rentals?

    Pre-paid postage on all rentals is included with your membership. When you are finished with a game, simply put it in our pre-paid mailer and send it back to us. Once we receive your return, your next pick will automatically be sent to you.

  • Do you sell new and used games?

    We offer high-quality used and new video games for sale on disc at competitive prices. Our used games are 100% guaranteed, and come packaged with the original game case, manuals, and codes. You can also pre-order many new titles on disc in advance of their release dates.

    We also offer downloadable PC and Mac titles for pre-order and purchase via our Web site. PC and Mac titles are available to install as soon as you purchase and download them.

  • Can I also purchase the games I rent?

    Our "Keep" feature allows you to buy the games you rent if you like them. With this option, you can try games before you buy. Original game manuals and cases are included and shipped to you with no shipping or handling fees, as long as you are a renting member.

  • What are GameFly Rewards?

    As gamers, we believe that when you play more, you should get more. The longer you're a GameFly member, the more Rewards you'll receive for great discounts on used game purchases. Become a member today and begin receiving your GameFly Rewards.

  • Can I use GameFly on my mobile device?

    Both non-members and members can use the GameFly App, available for iPhone, iPad, iPod touch, and Android devices. Non-members can use the app to get up-to-date video game news and info, and create a profile to use social features in the app. Members can also use the app to manage their GameFly accounts on the go: Add titles to your GameQ, delete games from Q, re-order your Q on the go, and Buy or Keep games right from the app.

    No iPhone/iPad, or Android device? No problem. Whether you just want to browse the latest games or update your GameQ, our mobile website does it all on the go using any mobile device. Go to gamefly.com on your mobile web browser to get started.

  • What else do I get with my membership?
    • Up-to-date video game news from Shacknews.com
    • Tons of game-related content, reviews, and ratings, including user reviews from GameFly members
  • What is GameFly Digital?

    The new GameFly Digital website is your ultimate destination to buy and download the latest PC and Mac games. Our catalog has over 2,500 titles, including the latest AAA blockbusters, emerging Indie games, and hundreds of classic PC games. To make things easier, you can instantly download games directly from our site. Just take your key to Steam or Origin, or use our optional download manager to optimize your downloads.

Customer Service
  • How can I contact GameFly?

    It's easy! You can simply submit your inquiry using the Contact Us tab in the Support section or send an email directly to support@gamefly.com. We will promptly respond within 12 to 24 hours from submission. Our e-mail support is available to you seven days a week:

    • Monday-Friday: 7:00 AM to 9:00 PM Central Time
    • Saturday-Sunday: 8:00 AM to 4:30 PM Central Time

    If you would like, you are welcome to chat with us online. Our chat support is available Monday thru Friday 8:00 AM to 5:00 PM. You can find the chat feature on the My Account page under the Billing History, Rental History and Purchase History pages.

  • How long will it take to get my games?

    We ship games on disc from one of our five shipping centers: Los Angeles, CA, Pittsburgh, PA, Tampa, FL, Austin, TX, and Seattle, WA via U.S. Postal Service First Class Mail. The U.S. Postal service estimates on average 2 to 4 business days for shipping time to anywhere in the U.S. However, shipping times may vary from member to member as well as from shipment to shipment, depending on your local postal route, delivery location, volume of mail, weather. The best way to estimate how long your games will take to arrive is to use our free trial to find out what delivery times are usually like to your particular mailing address.

    PC and Mac titles are available to install and play as soon as you purchase and download them.